Frequently Asked Questions
See the answers to various questions you may have.
FAQ
Are there any umbrellas on offer?
From time to time our company has umbrellas on offer that come from exchanges, returns or cancelled orders. If you are interested, it is best to contact us so that we can tell you whether anything is immediately available and, if not, add you to a notification list.
Which fabric category should I choose?
Reasons to choose acrylic:
When the fabric colour is vivid (e.g. red, green, black, blue), because it changes very little over the years,It is available in a very wide range of colours.Reasons to choose polyester:
High tear resistanceFully waterproofLower costShould I repair the fabric of my umbrella?
For professional umbrellas it makes economic sense. As a rough guide, the fabric costs about half the price of the umbrella. Provided it has no significant damage and is no more than five years old, repairing it is worthwhile.
How do I repair the frame of my umbrella?
It is essential to identify exactly which parts you want to repair or replace, and to contact the manufacturer to see whether you can carry out the repair instructions they will give you.
If you ask the manufacturer for the relevant parts, consult the parts table for your umbrella (found under the technical support option) before ordering them, to avoid ordering the wrong spare parts.
In any case, our company can take on the complete repair of all types of umbrella.
How should I maintain my umbrella properly and avoid damage?
The steps we should follow to maintain our umbrella properly are as follows:
Close them in good time in adverse weather conditions.Store them during the season when I do not use them, with no other heavy objects on top of them, ideally in the cover that professional umbrellas usually come with.Have even the slightest damage repaired promptly before it leads to a bigger problem.Tie them with a strap when closing them temporarily, so that they take up less space and to avoid unexpected opening.If I have trouble opening the umbrella, I check whether part of the umbrella fabric has got caught on the aluminium parts and free it.The principle is that an umbrella usually does not need much force to open, because applying excessive force may damage the fabric or the frame.How can I stop water dripping between the umbrellas when it rains, across an area with many umbrellas?
The best solution is to install a fabric gutter with aluminium sides, which you hang on the inner side of each umbrella and then angle as you wish to direct the water towards the side where it causes no problem.
What umbrella size should I choose to cover my space (restaurant, café, etc.)?
Our first step is to record the exact floor area of your space and any possible obstacles. The umbrella manufacturer then recommends the ideal umbrella size to cover the space completely, while creating as few obstructions as possible from the umbrella poles.
Reasons to choose the telescopic umbrella instead of the conventional umbrella.
When I want each umbrella to cover large areas (up to 30 square metres).Easy, immediate opening and closing without having to move chairs and tables in order to open or close it.In severe weather conditions, because it is a fairly heavy construction (the central pole is 9.5 centimetres in diameter), the ribs are 2 × 4 cm, and they also include a reinforcement or aluminium one.
Which base should I use for my umbrellas?
The ideal solution is to use a flange base or to anchor the umbrella in cement, unless there are special reasons, such as being unable to drill at the spot where the umbrella will be placed, or wanting to move the umbrella, in which case I use a cement base or a metal plate.
I want to fix the umbrella with a flange, but minimise rust over time.
The base you choose must be at least hot-dip galvanised.
I want my logo / emblem to appear on the umbrella.
It is very easy and affordable, even for a single umbrella. If you have a logo, you send it to us electronically. Please note that logos are applied to the umbrella while it is still in pieces, not on finished umbrellas.
Can the frame of my umbrella have a colour that suits my space better?
Standard frames are white. The frame of your umbrella can be in a colour of your choice, but in this case there is an additional charge, which decreases as the quantity of umbrellas to be painted (electrostatically) increases.
Can I see the fabric I choose for my umbrella before I order it?
We can send you a sample book of the fabrics we use so that you can see the fabric in its natural form.
Request a quote
Request a quote
Tell us the dimensions, number of umbrellas and fabric colour; we will send you our proposal.